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What the Future of the PABX System Looks Like

Updated: Dec 22, 2022

For a long time, the telecommunications industry has been dominated by landlines and mobile phones. However, in recent years there’s been a shift towards internet-based communication services such as VoIP (Voice over IP) and SIP trunking. This has led to an increase in the use of softphones, IP PABX telephone systems, and other similar services. These technologies allow business owners to reduce costs while also improving their productivity up a notch.


Businesses are relying more heavily on the internet than ever before. According to a recent survey, nearly 90 percent of all business calls are made from connecting devices, and that number is only expected to advance. In addition, today’s workforce relies heavily on collaboration tools in the likes of email, instant messaging, and video conferencing.


How does it differ from the traditional phone?


A traditional phone system uses a single line for every extension where each line can be used by multiple people. However, if one person wants to make a call, others will not be able to use their phone until the call has ended. This can lead to frustration as well as wasted time in the workplace.


With a PABX system in Singapore, each extension has its dedicated line so multiple people can use their phones at once without interfering with each other’s calls or causing delays in communication between employees and clients.


How does the PABX system function?


The PABX system uses a network of modems and digital circuits to connect phones throughout your business network. Each phone has its line, which connects it directly to an outside line at all times.


When a call is made, the caller ID information is sent over this line for the person receiving the call to know who is calling even before it is picked up. If someone else calls while they are already on the line, a busy signal is heard before connecting with the intended recipient.


Why the PABX system is the future?


  • Ease of use


The user interface is intuitive, and even those with little computer experience will be able to master the operational mechanism after a few minutes of training. In a corporate setting, if your employees do not have adequate knowledge of computers, they will still be able to navigate the system with ease.


  • Scalability


As the business grows, so does the need for more lines and extensions. With a traditional phone, you might have bought extensions but have no way to add new ones without making costly upgrades or rewiring an office space. With a PABX, however, adding more lines or extensions is as easy as plugging in another device.


  • Enables cloud communication and streamlined workflow


Adopting a cloud-based PABX phone system does not require a physical server to store all of your data and handle calls. Hosting in remote data centres instead of on-premises will keep hackers away from accessing servers or stealing sensitive information such as social security numbers.


Since no data is lost if the phone system fails, voicemail messages can be checked while on vacation or take calls while at home without having to go back and forth between locations to use your telephone services effectively.


  • Increased security


With PABXs controlled by a single system administrator, it becomes easier to track down any unauthorised changes made to the system or unauthorised access attempts.


Only authorised personnel will have access to confidential data such as customer information or trade secrets stored in voicemails and emails sent via the system.


  • Remote worker capabilities with operations in multiple locations


Support for remote workers from any location is immense. You can have people working from home or another office without having to pay for expensive long-distance calls. This can save your business from spending on telephone bills and make it easier for employees to work remotely without losing access to their business phones.


  • Offers high-quality voice calls


Users can have multiple incoming lines that allow multiple people to speak at once without any problems or issues. You never have to deal with dropped calls or poor-quality audio.


Ready to empower your business with a PABX system?


There’s a reason PABX phone systems are still evolving, and why they continue to be implemented by businesses everywhere. By providing a platform where companies can automatically route calls based on criteria, it has become an important part of any business communication infrastructure and retail offices.


If you have trouble trying to choose, work with our reputable team at Keydence Systems to pick the right PABX telephone system in Singapore for your business to add a new level of professionalism to its communications.

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